White Hat Gaming won Platform Provider of the Year at the 2024 SBC North America Awards and are the people behind 21 Casino. Having spent lots of time playing here, I can easily understand why the company is so highly regarded within iGaming.
Fully checking out any casino before signing up is something I recommend any Canadian gamer to do though. With so many platforms to choose from, this ensures they find the best one to try. My guide tells players in Canada all they need to know about 21 Casino and what to expect when gaming there.
21 Casino factsheet
- License: Malta Gaming Authority and UKGC
- Year established: 2015
- Best bonus: 121% bonus up to $300 + 21 no deposit free spins
- Customer support: Yes (live chat, FAQ and email)
- Number of games: 3000+
- Payment methods: 10 (inc Interac, PayPal and Visa)
- Withdrawal speed: 2 to 5 days
- Minimum deposit: $10
- Mobile app: Yes
- Highest RTP slot: Jack Hammer 2 97.00%
- Live casino: Yes
- Company owner: White Hat Gaming
21 Casino bonuses
A good bonus is something I value highly at online casinos in Canada. Here’s what’s available at 21 Casino.
Welcome bonus
The new player bonus I claimed gave me a 121% matched deposit bonus up to $300. I’ve played at lots of casinos in Canada and think this is one of the most generous I’ve seen.
To claim the bonus, I went into the website and created an account. This took just a few moments, as I only had to fill in a few personal details. Once my account was ready, I deposited the full $300 and got an extra $363 from the casino!
The standard wagering requirement of 35x was not a problem and I was able to complete it in time to take out my bonus winnings. One thing I did notice was that Skrill and Neteller deposits aren’t included.
No deposit free spins
As well as a matched deposit bonus to claim as a new player, I was given 21 no deposit free spins – just for setting my account up! I like how they are for the classic Rich Wilde and Book of Dead slot, as this is one of my all-time favorites. I find few casinos offer no deposit promo’s these days and this makes the ones at 21 Casino something I love.
Mobile play at 21 Casino
During testing, I was able to play directly from my mobile browser and can report it worked well on iOS/Android. I like how the mobile version of the site offers fast page load speeds and zero lagging. Playing on a smaller screen was no issue and all the information shown was clearly readable.
When looking around the site, I noticed that there’s an app to download from the casino platform itself. Although I didn’t bother to do this, it’s nice to see an app available to use when I fancy it.
One slightly unusual thing though is that I can’t seem to find it on the App Store or Google Play. From what I can see, it looks like 21 Casino only have it on their website to download. I think this limits its appeal somewhat compared to the LeoVegas app, which is available to download more widely.
What games can you expect at 21 Casino?
I spent some time exploring the casino games library here and found over 3000 games available to try. In my opinion, this compares well with other platforms. Duelz for example has about 1000+ games as I remember, and this shows where 21 Casino shines a bit brighter.
As well as the sheer number of casino titles, I think the range of games I found at 21 Casino is another plus. I had a good look around the website after logging in and found the following to try:
- Slots (such as Dead or Alive and Book of Dead)
- Jackpot games (like Mega Moolah)
- Live casino games
- Table games
- Slingo
- Scratchcards
- Crash games
- Drops & wins
As a keen fan of table games, I like the different types of roulette and blackjack that are available. After clicking ‘Table Games’ on the homepage, I had a decent choice to look over and went with ‘Roulette European.’
I found a vast choice of well-known developers at this casino by clicking on the ‘Providers’ tab on the homepage. Amongst the choice of iconic studios which appeared were:
- Big Time Gaming
- Blueprint
- ELK
- Evolution
- Foxium
- Iron Dog
- NetEnt
- Play’n GO
- Pragmatic Play
- Red Tiger
3 highest RTP slots at 21 Casino
It’s not just the choice of games I like about this casino, the range of high RTP slots stands out as well. After clicking on the ‘Top Games’ tab from the homepage, Jack Hammer 2 was one I spotted right away. This slot has a 97.00% RTP and a cool detective theme which I found interesting.
Dead or Alive from NetEnt has a 96.80% RTP and loaded up quickly when I clicked to play it. I like the high volatility it has, and I managed to win the top prize of 12,000x my stake during one session! The fishing themed Big Bass Bonanza has a 96.71% RTP and is a slot I always enjoy. I like the visuals and upbeat soundtrack, which makes it fun to play.
| Slot name | Jack Hammer 2 | Dead or Alive | Big Bass Bonanza |
|---|---|---|---|
| RTP | 97.00% | 96.80% | 96.71% |
| Software provider | NetEnt | NetEnt | Pragmatic Play |
| Theme | Detective | Western | Fishing |
| Reels | 5 | 5 | 5 |
| Paylines | 20 | 9 | 10 |
| Volatility | Low | High | Medium |
| Year released | 2013 | 2013 | 2020 |
Special features
In my experience, one of 21 Casino’s better features is the 21 no deposit free spins I got on Book of Dead just for creating my account. This meant I was able to start playing right away and without needing to deposit any cash first. Not many casinos I play at run no deposit offers, so it really does help this platform shine.
The fact that 21 Casino was launched way back in 2015 is another highlight in my opinion. I like how this means it’s a well-established gaming hub and one that has stood the test of time. Whilst there’s nothing wrong with newer casinos, like Luckster who were set up in 2021, 21 Casino’s history is something I find reassuring.
The low minimum deposit of $10 CAD is another thing about this site I like. This is because it allows me to bet for lower stakes and gamble more sensibly. The $25 minimum deposit at VoodooDreams Casino lags behind a little and shows how well 21 Casino does in this area.
Payment methods at 21 Casino
When I was ready to deposit cash into my account, I counted 10 payment options to choose from. This includes:
- Visa
- Mastercard
- Maestro
- Paysafecard
- Neteller
- Skrill
- PayPal
- NeoSurf
- Interac
- Bank transfer
I chose to put $300 CAD into my account with Interac for my first deposit and was happy to see the cash arrive instantly. If I had a lower budget to start off with, I had the option to deposit as little as $10 CAD.
Withdrawing cash was simple enough and I decided to take out $150 CAD in winnings via Interac. The cash arrived without any delays and this left me feeling satisfied.
Here’s what else you need to know about withdrawals at 21 Casino:
| Payment method | Minimum withdrawal | Processing Time |
|---|---|---|
| Visa | $10 CAD | Up to 5 days |
| Mastercard | $10 CAD | Up to 5 days |
| Maestro | $10 CAD | Up to 5 days |
| PayPal | $10 CAD | Up to 48 hours |
| Neteller | $10 CAD | Up to 48 hours |
| Skrill | $10 CAD | Up to 48 hours |
| Interac | $10 CAD | Up to 48 hours |
| Bank Transfer | $10 CAD | Up to 5 days |
21 Casino customer support
When I had a query over logging into my account, I clicked ‘Live Chat’ at the bottom of the homepage. This took me to a page which showed the various options to contact for support. I was happy to see 24/7 live chat available – plus a support@21casino.com email address as an alternative.
I went with live chat and clicked the ‘Live Chat’ button to get started. After typing in my query, I got a reply back in a few minutes from a helpful support agent. I like how live chat is available 24/7 at this casino, as this means help is always at hand when I need it.
For more basic queries, I find the site’s ‘Help Center’ invaluable. I accessed this by clicking ‘Help Center’ from the main support page. This brought up a comprehensive FAQ section which is easy to navigate.
Is 21 Casino safe?
In my experience of playing here, 21 Casino is a safe and secure place to game. It holds licenses to operate from the UKGC/MGA and this leaves me confident it operates to the highest industry standards.
During testing, I noticed that 21 Casino uses the latest security measures to protect my account. This covers everything from SSL data encryption to high-end firewalls.
Is 21 Casino committed to responsible gambling?
Finding out more on safer gambling here was simple via the ‘Responsible Gambling’ link at the bottom of the homepage. After clicking on it, the site’s safe gambling policy was displayed for me to read through. The information shown left me feeling confident that this casino does take responsible gambling seriously.
Whilst reading through the details shown, I noticed the following responsible gambling tools to use. I thought ‘Deposit Limit’ and ‘Reality Check’ were especially useful for staying in control.
- Deposit limit tool: Yes
- Wager limit tool: No
- Loss limit tool: No
- Time/session limit tool: No
- Self-exclusion tool: Yes
- Cool off/time-out tool: Yes
- Reality check tool: Yes
- Self-assessment test: No
- Withdrawal lock: No
21 Casino compared to others
I’ve tried lots of casinos in Canada and think 21 Casino is better at welcome bonuses than others. VideoSlots for example has a 100% match up to $200 for their welcome promo and this is not quite as good.
Another area I think this casino rates highly is its range of payment choices. The 10 at 21 Casino for example outstrips the 5 I found at VegasLand. The inclusion of Interac is a major plus as a Canadian gamer and helps 21 Casino compete on an even footing with other Interac casinos (like PlayGrand Casino)
My final verdict
In summary, I think that 21 Casino is a fabulous place to gamble in Canada. It has a lot going for it and multiple features that always make my sessions there a blast. Although I believe there are things it could do better, it remains one of my favorite places to play.
Why do I like 21 Casino?
The generous bonuses for new players are something I like a lot and this is especially true for the 21 no deposit free spins. The large choice of 10 payment options is another thing I love about playing here. Its status as a well-established casino which is safe to use is reassuring as well.
What 21 Casino could do better?
For me, there is a real lack of ongoing promos at this casino and this is something it needs to improve. I think making the app available on the App Store and Google Play is a must as well. The lack of a loyalty program is disappointing in my opinion and something the owners need to look at.
About the author
Daniel Smyth
Daniel Smyth has seen the online poker, casino, and betting industry from every angle. He previously played poker semi-professionally before working at WPT Magazine as a writer and editor. From there, he transitioned to online gaming where he’s been producing expert content for over 10 years.
Commercial content notice: Taking one of the casino offers featured in this article may result in a payment to talkSPORT. 19+. T&Cs apply. Responsible Gambling Council
Remember to gamble responsibly
A responsible gambler is someone who:
- Establishes time and monetary limits before playing
- Only gambles with money they can afford to lose
- Never chase their losses
- Doesn’t gamble if they’re upset, angry or depressed
- Responsible Gambling Council – https://www.responsiblegambling.org/
Gamblers Anonymous – Discover resources and support for individuals facing gambling addiction. This dedicated support group offers valuable advice and a safe space to share personal experiences. – 
Contact: +1 (855) 222-5542
Gam-Anon – A 12-step self-help fellowship designed for those impacted by a loved one’s gambling struggles. Non-religious and open to all across Canada, Gam-Anon provides a welcoming community for voluntary members seeking support. – Contact: 718-352-167
For help with a gambling problem, call the Centre for Addiction and Mental Health on 1 800 463-2338.
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